REMOTE
GUEST

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Remote Guest Instructions

Click the button below to join the session ENSURE YOU DO THIS IN GOOGLE CHROME

Opening the link will bring you to the guest lobby. If this is your first time opening this page, Google Chrome will request permission to access your camera and microphone. Mac users may also see a prompt to allow Chrome to access their camera and microphone; all of these permissions should be allowed.

 

Once all devices are allowed, please enter your name and click Join to connect to the Studio session.

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Once you have joined, you will see your camera feed in the bottom right corner overlaying the Program output, a Broadcast Preview notification, and hear Program audio.

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You also have access to the internal chat with the tech team and all connected guests. You can access or collapse the chat by clicking the arrow in the upper right corner of the portal.

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Remote Guest Troubleshooting

If a guest is not seeing their camera or microphone activate in the guest lobby in their browser, there are two common causes for this: browser permissions and network firewalls.

 

Browser permissions

 

Browsers will request permission to access your guest's camera and microphone the first time they open the guest lobby page. If they are initially denied permission, they will need to go into their browser's settings and manually enable them.

 

If the guest is using Google Chrome, here's how to do this:
 

  • Open Chrome.

  • At the top-right, click the More icon (three vertical dots) > Settings.

  • At the bottom, click Advanced.

  • Under 'Privacy and security', click Site settings.

  • Click Camera or Microphone.

  • Turn Ask before accessing on.

They should then be able to permit your camera and microphone each time they click on a guest link.

 

Network firewalls

 

If the guest is using a corporate network (office, school, conventions center, etc.), where they or their IT team may need to ensure the proper firewall ports are open to incoming and outgoing communication.

 

In addition to the standard firewall ports all encoders need open, the guest will need to open the following which allows for WebRTC signaling and discovery:

  • TCP 3478

  • TCP 19305

  • TCP 19307

  • TCP 443

A quick test to know if the issue is down to blocked ports would be to connect the laptop to a mobile data hotspot on a phone for a few minutes and then test it again. If the webcam video comes through, then we know there is something blocking video on the original network.